Chartered Surveyors and Business Property Specialists

Property Management

Managing everything from single stand-alone units to portfolios owned by institutions and high net worth individuals our dedicated team of commercial property management specialists provide a flexible and tailored service for commercial properties across the South West from Cornwall to Gloucestershire.

Combining our multi-disciplinary strengths and small team approach with over 80 years of local, national and international experience enables us to offer all levels of service from keeping an occasional eye on a rented property to providing a complete comprehensive property management service which can include rent invoicing, collection and electronic account reporting; budgeting, invoicing, collection and administration of service charges; arrears collections; property inspections to ensure health and safety compliances and managing the maintenance of the building.

With our own dedicated team of accountants we are well positioned to manage on behalf of clients all the various financial aspects associated with property management. We also have a highly experienced Facilities Manager who identifies, coordinates and oversees the implementation of property maintenance on behalf of our clients.

As a client we take away for you the hassle and worry of property management. Your only worry is how to spend the money we send you!

 

Our Services

We pride ourselves on the timely delivery of a high quality professional service, our understanding of tenant’s property needs and business concerns, ensuring our clients maximise the return from their property asset and identifying and acting upon for our clients any additional and emerging opportunities.

The services we offer include:

  • Rent collection and electronic transmission of funds and issuing accounts for you and your accountants.
  • Service charge budgeting, collection, administration, reconciliation and production of year-end reports
  • Credit control and arrears containment advice
  • Payment of utilities, suppliers and contractors
  • Planned property inspections
  • Client and tenant liaison
  • Dealing with Licences for alteration and assignments.
  • Monitoring of tenant obligations including Health & Safety, Fire and Asbestos
  • Facilities management including contractor relationship and activity overseeing in respect of property repair, planned maintenance and cyclical decoration
  • Implementation of rent renewals and lease reviews
  • Vacant property management for insurance purposes

 

  • Giles Barton Partner

    The highly experienced Giles Barton joined us in July 2021 in the role of Senior Commercial Property Manager and was promoted to Head of Property Management in 2023. As of April 2024 he became equity Partner at Miller Commercial and Director of Miller Commercial Valuers Ltd and Listers Property Consultants. Giles, who is originally from Penryn, has extensive experience in the commercial property management sector, including QinetiQ and Cushman & Wakefield (formerly DTZ), working with clients at all levels including the likes of British Airways, Royal Mail and G4S. Outside of work Giles likes to spend time with his wife and young daughter enjoying all that Cornwall has to offer.

    Contact Information

    Role: Partner

    Telephone: 01872 247014

    Mobile: 07443 882 303

    Email: gb@miller-commercial.co.uk

  • Nick Maffey Consultant

    Nick’s experience and expertise in both the national and international property management sectors are invaluable to our ever increasing institutional and high net worth clients. That experience included managing the prestigious Berkeley Square Estate in Mayfair owned by the Abu Dhabi Royal Family. Nick has recently been involved in the significant organic growth of the firm, geographically pushing the firm eastwards to cover the SW. This has included securing significant instructions to manage a number of major SW industrial and office portfolios. A keen surfer and Francophile Nick can often be found on his surfboard off the beaches of Newquay or drinking red wine with friends in the heart of Gascony.

    Contact Information

    Role: Consultant

    Telephone: 01872 247028

    Mobile: 07717 576 069

    Email: ngm@miller-commercial.co.uk

  • Jane Perrin Senior Property Manager

    Jane joined the Property Management team following a move to Cornwall from the Midlands where she had several years’ experience working as a sales and lettings administrator as well as working for the National Association of Estate Agents. Jane was recently promoted to Senior Property Manager and her communication skills set her apart from the rest, from keeping everyone in the office laughing to dealing with all the difficulties a day in a property management department can bring, and all with a calm and reassuring approach. She is a very keen gardener and our resident gluten free baker!

    Contact Information

    Department: Property Management

    Role: Senior Property Manager

    Telephone: 01872 247002

    Mobile: 07766 809 560

    Email: jp@miller-commercial.co.uk

  • Jacqui L'Heureux Commercial Property Manager

    We have recently added to our property management team with the appointment of Commercial Property Manager Jacqui L’Heureux. Jacqui brings 16 years of property management experience across a wide portfolio throughout Cornwall and Devon. This appointment is very timely as we are experiencing a significant surge in demand for our Property Management Services across the board from large shopping complexes to retail and business parks and industrial estates.

    Contact Information

    Department: Property Management

    Role: Commercial Property Manager

    Telephone: 01872 247012

    Mobile: 07436 300 863

    Email: jlh@miller-commercial.co.uk

  • Julie Bell Facilities Manager

    Julie is our Facilities Manager within the Property Management Department. Previously she worked as a Facilities Officer for Cornwall Innovations Centres (part of the University of Plymouth) and was responsible for full compliance across all three sites in Cornwall. She is also experienced in dealing with all latent defects and landlord negotiations, health and safety, is IOSH qualified and is about to complete her NEBOSH qualification, maintenance management, PPM schedules and statutory inspections and services. Julie has 20 years' facilities management experience, including 14 of those working as an FM in Dublin, and has completed courses in everything from fire safety to COSHH, legionella and asbestos awareness to energy management, occupational first aid and incident investigation. She lives in Penryn with her husband and spends some of her downtime sea swimming, all year round!

    Contact Information

    Department: Property Management

    Role: Facilities Manager

    Telephone: 01872 247030

    Mobile: 07887 996084

    Email: jab@miller-commercial.co.uk

  • Kerry Knight Business Support Assistant

    Kerry has recently joined us to provide support to the general business and in particular to Property Management and Commercial Agency. She brings an array of experience in various office administration, business support and Personal Assistant roles, including 13 years with Aviva, where she was an Underwriter with a successful Personal Lines Account and 16 years with Cornwall Council, during which time she was PA to several Senior Directors, including the OneCornwall Programme Director. Calm, professional and extremely organised, with excellent IT skills including advanced Excel, OCR CLAIT and the ECDL, she is also a qualified Certified Personal Trainer, Gym Instructor and Spin Class Instructor.

    Contact Information

    Department: Property Management

    Role: Business Support Assistant

    Telephone: 01872 247007

    Email: kk@miller-commercial.co.uk

  • Louise Roberts Associate / Head of Accounts

    Louise relocated to Cornwall with her family in the Summer of 2006 and she joined Miller Commercial in October 2006, having previously been an Accountant for 15 years with Orbit Housing Association at their Coventry Head Office in the Midlands. In June 2024 Louise was promoted to Associate to add to her current role as Head of Accounts and her main role is to do all aspects of the Company’s Financial Accounts and payroll management and administration. She is also the Property Accountant for our Property Management team and provides a treasury function for part of our Management portfolio. Louise enjoys spending time with her family, visiting National Trust houses and gardens around the country and doing craft work.

    Contact Information

    Role: Associate / Head of Accounts

    Telephone: 01872 247018

    Email: lr@miller-commercial.co.uk

  • Kim George Property Management Accountant

    Kim hails from St Austell and since 2008 has been working as an Accounts Assistant at Club La Costa in Par. Her previous roles have also been in accounts working for Dolphin Holidays, Larcombes Memorials and HMRC Inland Revenue, all in St Austell. With the growth of our Property Management department, Kim will be a valuable asset to the team. She has two boys who she enjoys countryside walks with and she also kayaks and swims.

    Contact Information

    Department: Property Management

    Role: Property Management Accountant

  • Callum Worsley Property Management Accountant

    Due to the continued growth of our Property Management Department, Callum recently joined the Company. For the last 7 years Callum has been employed by Trenython Manor Leisure Ltd in various accounts roles, most recently managing the service charge expenditure of 50+ lodges. Callum will be a valuable addition to the team.

    Contact Information

    Department: Property Management

    Role: Property Management Accountant

    Telephone: 01872 247041

    Email: cw@miller-commercial.co.uk

  • Bentley Roberts Good Boy

    I have a big job here at Miller Commercial and that is to be my mum's 'Good Boy'. I like visitors and when my mum chases me through the office laughing when I escape the accounts room!

    Contact Information

    Role: Good Boy

What our clients say

  • “Most professional in delivering the required facilities services to meet our needs, be they of an everyday or emergency matter. Responses have been timely and appropriate. Over the past few years, an outstanding exemplar of the type of service Miller Commercial can deliver.”
    - Kevin Robinson - Chairman of a Residents Association, St Ives
  • “I just wanted to take this opportunity to praise the Facilities Manager on their constant professionalism and efficiency. Throughout my career I have dealt with many agents and I must say that they made dealing with your company a pleasure. ”
    - Nicky Kenyon, Business Centre Manager - Newcross Healthcare
  • “As the the lease was coming to an end I was naturally concerned that the vacating tenant kept to the lease agreement in making good any repairs that were deemed necessary. The Management Surveyor handled all this very professionally, bringing in third party experts where necessary to provide evidence to the tenant and ensuring that the tenant was fully aware of their responsibilities. Throughout the process they gave me regular updates, keeping me informed of progress right through to a satisfactory conclusion.”
    - David Leadbetter, Property Management Client
  • “Miller Commercial have acted for us for over a decade in various capacities including undertaking valuation work and development appraisals together with acquisition work and property management. We have always found them to be approachable and to provide innovative solutions.”
    - Stuart Ivall, Director, RM Developments Ltd
Our People Meet our team of trusted experts who are here to help you with all aspects of commercial property. Find Out More
FAQs Here are the answers to a selection of questions we are often asked about commercial property. Find Out More

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